Refund policy

Refund Policy

At Oddsolshop, customer satisfaction is important to us. If you experience any issues with your order, please contact our support team so we can review the situation and provide an appropriate resolution.

Eligibility for Refund Requests

Refund requests may be considered under the following circumstances:

  • The item received is significantly different from the item ordered.
  • The product arrives damaged due to an error in our handling or fulfillment process.
  • The order cannot be fulfilled due to stock availability or other operational reasons on our side.
  • Other exceptional circumstances that are reviewed and approved by Oddsolshop.

How to Request a Refund

To submit a refund request, customers must:

  1. Contact Oddsolshop Customer Support within 3 days of receiving the order.
  2. Provide the order number.
  3. Submit clear photos and/or videos showing the issue, if applicable.
  4. Provide refund payment details if the request is approved.

Review and Approval Process

All refund requests are subject to review and verification by the Oddsolshop team. Additional information or evidence may be requested during the review process.

Oddsolshop reserves the sole and absolute right to determine the outcome of any refund request, including approval or rejection of the request, the refund amount, and any alternative compensation offered. All decisions made by Oddsolshop shall be final.

Non-Refundable Situations

Refund requests may be denied if:

  • Insufficient evidence is provided to verify the claim.
  • The product issue results from misuse, improper handling, or customer negligence.
  • The request is submitted after the specified claim period.
  • The item falls under categories that are not eligible for returns or refunds due to hygiene, safety, or other applicable restrictions.

Refund Processing Time

If a refund request is approved, the refund will generally be processed within 3–14 business days, depending on the payment method used.

Contact Us

If you have any questions regarding this Refund Policy, please contact Oddsolshop through our official customer support channels available on our website.